Disney does it right.
Handle on suit case was broken in boarding ship.
Disney took luggage and fixed handle.
Handle worked just fine, looked different but who cares it is luggage.
Disney calls, we say it is good, and thanks.
Disney calls next day and says we don't think we fixed it right.
Mom says no, all is good. Disney says no can we come to your room?
Disney comes and apologizes and gives new black suit case.
Disney!